1. BIOS Configuration

A. Access Advanced Settings

1. Navigate to Advanced tab.
2. Go to Power Management Features (located at the end).
3. Set:
   • Restore from AC → Power ON
   • Press ESC to return.

B. Boot Configuration

1. Go to Boot tab.
2. Set UEFI PXE to Enabled.
3. Press Enter, then press F4, then Enter again.

Note: When the system turns on, press DELETE quickly.

2. Save & Exit

1. Go to Save & Exit.
2. Navigate to UEFI (last item in the list).
3. Press Enter.
4. Choose Factory POS image → Press Enter.

Wait for a black screen with a beep sound (Tít).
When it appears, press DELETE.

3. Load POS System via IPv4

1. Save & Exit.
2. Select UEFI: IPv4 → Press Enter
   (System will auto-start recovery).

4. Windows Setup

A. Change Wallpaper

1. Go to Owner > Pictures.
2. Select GoCheckin image.
3. Right-click and choose Set as background.

B. Sign Out

1. Right-click on Windows logo.
2. Select Shut Down or Sign Out → Sign Out.

5. Final Setup in Admin Account

1. Log in as Administrator:
   Username: Admin
   Password: @Admin!
2. Open File Explorer:
   • Navigate to:
     Admin > Windows C: > WindowsLogo > setup.exe
3. Right-click setup.exe, then:
   • Click “!” in the popup.
   • Press Enter.
4. Restart the system.

✅ End of Setup

Step 1: Enter BIOS Setup

1. Power ON the device.
2. Immediately press DELETE key when powering on.

Step 2: Configure Boot Settings

1. Go to the Boot tab.
2. Set UEFI PXE to Enabled.
3. Press Enter, then press F4, then Enter again.
4. If the system auto-starts, press DELETE quickly to access BIOS.

Step 3: Go to Save & Exit BIOS

1. Go to UEFI (last option).
2. Press Enter.
3. Select Factory POS image.
4. Press Enter.

Step 4: Wait for Black Screen

• If the screen turns black and emits a “Beep” sound:
  • Press DELETE.

Step 5: Boot to UEFI IPv4

1. Save & Exit BIOS.
2. Choose UEFI: IPv4.
3. Press Enter.
4. Wait for automatic installation (machine may auto-setup).

Step 6: Set Background

1. Go to Owner > Pictures.
2. Select the image named GoCheckin.
3. Right-click and choose Set as background.

Step 7: Sign Out

1. Right-click on the Windows icon (bottom-left).
2. Select Shut Down or Sign Out.
3. Choose Sign Out.

Step 8: Log in as Administrator

• Username: Admin
• Password: Admin@Admin!

Step 9: Install Setup Program

1. Open Logo. (to make FASTBOY logo)
2. When prompted, press the letter I.
3. A popup will appear  close tap.
4. Press Enter.

Step 10: Restart the System

• Restart the computer to complete the setup.

1. Removed the clear plastic protective film near the roller.

2. Cleaned any remaining adhesive residue to ensure smooth paper feeding.

3. Tested the printer confirmed normal paper feeding and printing operation.

Preventive Action / Training Note:

• During installation or maintenance, always check and remove all protective films around rollers and internal mechanical parts.

• Ensure the roller area is free from adhesive residue or debris before testing.

Conclusion:
Removing the unpeeled plastic film resolved the paper jam issue completely.

BIOS Configuration. ( Click & spam "DELETE" key to get into BIOS setting)

A. Access Advanced Settings.

1. Navigate to Advanced tab.

2. Go to Hardware Monitor (located at the 5th line).



3. Set:

• Go to "FAN Speed Step" to adjust fan speed.

• Set fan speed at "70%" then hit Enter.

4. Finalize press "ENTER" and "YES" to save configuration.



After all, Fan speed will spins faster than normal that give B10 device a better performance.

* Note Do NOT put as maximum fan speed will cause consume power system board.

* Noise might louder than normal.

Một bản Image mới đã được phát triển nhằm khắc phục triệt để tình trạng mất kết nối giữa máy in (Printer) và phần mềm Bamboo mà không cần phải cài đặt lại Printer Driver như trước đây.

2. Ưu điểm của bản Image mới

• Không cần cài đặt driver máy in (Printer Driver) thủ công nữa.

• Tự động nhận diện và thiết lập kết nối với máy in.

• Giảm thiểu lỗi mất kết nối giữa Bamboo và máy in trong quá trình sử dụng.

3. Trường hợp áp dụng với máy I5 (Máy Đen) (máy cũ đã có sẵn Printer)

• Khi sử dụng bản Image mới trên các máy Đen cũ đã được trang bị máy in sẵn:

  • Không cần cài đặt lại Printer Driver.

  • Chỉ cần thay đổi cổng máy in từ USB003 sang USB004 (hoặc theo hướng dẫn tùy thực tế từng máy).

  • Hệ thống sẽ nhận lại máy in đúng cách và hoạt động bình thường.

4. Ghi chú thêm

• Vui lòng xem hình minh họa (đính kèm) để biết rõ cách thay đổi cổng USB.

• Trường hợp máy in vẫn không hoạt động sau khi đổi cổng, kiểm tra lại dây cáp hoặc thử khởi động lại thiết bị.

Dear BAMBOO Support Team,

I would like to bring to your attention an issue regarding the QR code scanning functionality in BAMBOO. Upon investigation, it was determined that the scanning problem was not due to a fault in the BAMBOO Scanner itself, but rather an issue with the QR code font used on the Gift Cards. The font applied to the QR codes was incorrect, which resulted in the scanning failure.

The Gift Card Department has been made aware of this issue and is currently in the process of rectifying the font error.

Thank you for your attention to this matter.

Best regards,

CHI VU HO

To resolve the paper jam issue, simply align the paper correctly in its intended position. Once the paper is properly aligned, press the Feed button to test whether the paper is feeding through correctly and printing as expected. After confirming the alignment, proceed with a Test Print to ensure everything is functioning properly.